Some tasks follow predictable instructions. When a form is submitted, create a record and notify an assigned person. A rule-based workflow may handle those steps without needing AI to interpret the information.
Other tasks contain less structured material. A customer might describe several needs in a free-text message, or staff might need a short draft summary of a document. AI can be assessed for that part of the process, with outputs checked against the task's requirements.
The useful question is which approach fits each step. One workflow can use rules for routing and AI for preparing a draft, then pause for human approval. Connecting those parts gives the project a defined purpose and makes responsibilities easier to explain.
Review a Repeated Business Task